Game Changing Ideas
Welcome to the place where learning happens! Small insights, long in-depth papers, quick hits, books to read… it is our pleasure to add to the collective wisdom. Depending on YOUR preferences, a few choices below:
SwitchGear Insights
… are monthly bite-size emails with views + solutions about important leadership, sales, and service challenges.
Like all opinions, it’s free, and we promise at least one BIG idea you can use today!
SwitchGear Books
We’ve authored two books: Call Center FOR DUMMIES – for the basics, there’s no better place to start!
Game Changing Ideas … so many SwitchGear Insights, we had to put them in a book.
SwitchGear Articles
… on industry topics like The ROI of Coaching, or Great Sales Techniques, or The Sacred Cows of Metrics.
Great weekend reading! If you want to make better decisions with industry best practices, start here!