THE DISCIPLINE OF
GREAT COACHING™
SYSTEM!
Clients say…
- “Nobody can agree what great coaching looks like and coaches don’t know what skills to fix first.”
- “We know what to measure but not how to help employees improve.”
- “We’ve tried to get leaders coaching half the time but it doesn’t stick. They don’t find the time!”
- “Agents don’t like the coaching they’re getting.”
If you’re looking for a proven coaching and leadership development system to finally gain traction and to accelerate results – you might be ready to switch gears!
We’ve installed our coaching system over 160 times and it improved results and culture every time!
Readiness, Design & Motivation
- Customization Review – Understand what specifically needs to change (and don’t throw out what works). What has caused us to fail previously or will slow us down? Where will the ROI come from?
- “Clear the Path” for coaching – Doesn’t matter how skilled they are if they don’t make / have the time to do it.
- The Launch – All leaders together in a high-energy kickoff! Put the past-in-the-past and march out with renewed confidence and direction!!
Continuous Learning & Application
- 8-10 months of Skill Development – Incremental learning is the only way! Foundational techniques, lots of practice! Create mutual purpose.
- Peer Review and Skill Sharing – Add collaborative peer learning in between workshops.
- Best Practices – Collaborate to grow a library of skills.
- Advanced Coaching Strategies – Don’t falter as business objectives change – adapt and keep seeing the BIG picture!
Sustainability
- Coach the Coach – Coaching is an advanced skill! How does each level help the one below? Sustainability in action!
- Handing off the System – You have to run it once we leave! We show you how!
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“We witnessed real success stories from your coaching program. We saw a significant and positive trend reversal in AHT, we improved our year over year ASA, and we improved to a 98.8% accuracy rate while achieving revenue growth and reducing costs.”
Dean Turchiaro | Director - Field Effectiveness, Ceridian Canada Ltd.