• The change catalyst + coaching expert
    for sales + service teams

    Built on a reinvention of leadership, renewed trust, and the customer experience.

    The Discipline of Great Execution!

  • Unleash talent + increase revenue + be world class

    Most organizations are over-managed and under-led...
    Be prepared to switch gears!

    The Discipline of Great Execution!

  • Innovate + drive sustainable change

    Over 3000 leaders and 50 thousand agents are more successful with
    measurable results every time!

    The Discipline of Great Execution!

Call Center for Dummies

We wrote the book on call centres!

Call Centre Consultant
  • “We needed a system so our teams could proactively build and execute action plans. SwitchGear pushed us forward, installing an operating system for our business and true leadership for our people. The holy grail of any investment is sustainable results, which is why we keep inviting SwitchGear to our next centre.”

    Ross Duff | VP - HGS Canada

  • “Talented, experienced with ‘sleeves rolled up’, SwitchGear partners and staff have significantly assisted us in our continuing efforts to execute our business objectives. Much more than consultants, their systematic approach is based on engagement – contributing in ways as if the business was their own.”

    Dave Burns | SVP & COO - The Loyalty Group, AIR MILES

  • “The skills and discipline that had served us well in the past needed to evolve to meet the changing environment. Enter SwitchGear! To increase the effectiveness and efficiency of our inside sales team, SwitchGear helped our teams in major ways. We had a 68% pipeline increase in the first month!”

    Dan Stark | Corporate Account Sales Manager - Microsoft Canada

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Game Changing Ideas

SwitchGear Insights

SwitchGear Insights

… are monthly bite-size emails with views + solutions about important leadership, sales, and service challenges.

Like all opinions, it’s free, and we promise at least one BIG idea you can use today!

SwitchGear Books

SwitchGear Books

We’ve authored two books: Call Center FOR DUMMIES – for the basics, there’s no better place to start!

Game Changing Ideas … so many SwitchGear Insights, we had to put them in a book.

SwitchGear Articles

SwitchGear Articles

… on industry topics like The ROI of Coaching, or Great Sales Techniques, or The Sacred Cows of Metrics.

Great weekend reading! If you want to make better decisions with industry best practices, start here!

Our Clients

We feel honoured after 10+ years to be trusted advisors, providing structure and systems to enable organizations to innovate, focus and execute.

Bruce Simpson



Afshan Kinder



Winston Siegel




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