Install a Coaching Culture
Customer Experience
Sales AcceleratorTHE DISCIPLINE OF
GREAT COACHING™
SYSTEM!
Clients say…
- “We want our leaders coaching just 20% of the time, they never get there!”
- “Nobody can agree what great coaching looks like and coaches don’t know what skills to fix first.”
- “We know how to measure but not how to help employees improve their metrics.”
- “Most employees don’t really like the coaching they’re getting. It comes across as criticism.”
We’ve installed our coaching system over 350 times for clients big and small with a 100% success rate!
Why does our system work? →
Preparedness, Design & Motivation
- Customization Review – Where will the ROI from Coaching come from? Understand what specifically needs to change — don’t lose what works. What has caused previous failures?
- “Clear the Path” for Coaching – Doesn’t matter how skillfully they coach if they don’t make the time to do it. Priority setting.
- The Launch – A high-energy kickoff! Put the past-in-the-past and march out with renewed confidence and clarity!! Create mutual purpose and action.
Continuous Learning & Practice
- 6-9 months of Skill Development – Incremental learning is the only way! Foundational techniques, toolkits to guide them, lots of practice!
- Peer Support and Skill Sharing – Add collaboration with peers throughout. Often, this is what they love the most!
- Advanced Coaching Strategies – Don’t falter as business objectives change, complexity grows – coaching helps the team adapt!
Sustainability After We Exit
- Coach the Coach – Coaching is an advanced skill! How does each level help the one below? Sustainability in action!
- System Hand off! – You’ll run it once we leave! We’ll show you how!
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“We witnessed real success stories from your coaching program. We saw a significant and positive trend reversal in AHT, we improved our year over year ASA, and we improved to a 98.8% accuracy rate while achieving revenue growth and reducing costs.”
Dean Turchiaro | Director - Field Effectiveness, Ceridian Canada Ltd.