We wrote the book on call centres!
Learn about our Sustainable Systems
-
“We needed a system so our teams could proactively build and execute action plans. SwitchGear pushed us forward, installing an operating system for our business and true leadership for our people. The holy grail of any investment is sustainable results, which is why we keep inviting SwitchGear to our next centre.”
Ross Duff | VP - HGS Canada
-
“Talented, experienced with ‘sleeves rolled up’, SwitchGear partners and staff have significantly assisted us in our continuing efforts to execute our business objectives. Much more than consultants, their systematic approach is based on engagement – contributing in ways as if the business was their own.”
Dave Burns | SVP & COO - The Loyalty Group, AIR MILES
-
“The skills and discipline that had served us well in the past needed to evolve to meet the changing environment. Enter SwitchGear! To increase the effectiveness and efficiency of our inside sales team, SwitchGear helped our teams in major ways. We had a 68% pipeline increase in the first month!”
Dan Stark | Corporate Account Sales Manager - Microsoft Canada
Game Changing Ideas
SwitchGear Insights
… are monthly bite-size emails with views + solutions about important leadership, sales, and service challenges.
Like all opinions, it’s free, and we promise at least one BIG idea you can use today!
SwitchGear Books
We’ve authored two books: Call Center FOR DUMMIES – for the basics, there’s no better place to start!
Game Changing Ideas … so many SwitchGear Insights, we had to put them in a book.
SwitchGear Articles
… on industry topics like The ROI of Coaching, or Great Sales Techniques, or The Sacred Cows of Metrics.
Great weekend reading! If you want to make better decisions with industry best practices, start here!
