If you are new to the customer service or sales business and operate in a contact centre, this is absolutely your starting point to learn the language and know how to solve the biggest problems. If you are a veteran, there are helpful models and techniques for you too!

We started SwitchGear Insights 5 years ago and then one day had over 40 in Dropbox. But you may be new to the industry or too busy to read email blasts…

So, as a public service, we put them in a book. Great gift ideas for up-and-coming agents, for your leaders, or as a guilty pleasure for yourself.