“The skills and discipline that had served us well in the past needed to evolve to meet the changing environment. Enter SwitchGear! To increase the effectiveness and efficiency of our inside sales team, SwitchGear helped our teams in major ways. We had a 68% pipeline increase in the first month!”

Dan Stark, Corporate Account Sales Manager
Microsoft Canada

“SwitchGear enabled us to move faster through our projects to deliver a quality product. Many of the initiatives were high pressure and the SG team stayed focused keeping all the moving pieces under control. We could count on them to deliver on time and on budget – and would consider them again without hesitation!”

Erica Leus, Manager
Consumer Relationships Nestlé Canada

“The SwitchGear team has become a mission critical partner to our entire management team offering value with thought leadership, honest coaching, and an incredible ability to execute. Our salespeople got focused ‘in the vineyard’ and our sales managers learned how to be effective leaders and coaches.“

James Sura, VP
Sales TouchTunes

“Talented, experienced with ‘sleeves rolled up’, SwitchGear partners and staff have significantly assisted us in our continuing efforts to execute our business objectives. Much more than consultants, their systematic approach is based on engagement – contributing in ways as if the business was their own.”

Dave Burns, SVP & COO
The Loyalty Group, AIR MILES

“You guys did an incredible job. In 10 years of sales leadership and countless seminars and workshops, I’ve never heard better feedback from reps! There is a genuine desire by the team to start putting what they learned into practice. There is equal enthusiasm from the leadership team. Great job guys. Thank you!”

Kyle Murdock, VP Sales
TheRedPin, Brokerage

“We needed a system so our teams could proactively build and execute action plans. SwitchGear pushed us forward, installing an operating system for our business and true leadership for our people. The holy grail of any investment is sustainable results, which is why we keep inviting SwitchGear to our next centre.”

Ross Duff, VP
HGS Canada

“The SwitchGear system fits into the battlefield of real-life operations producing significant and measureable results. Their incremental and practical approach is like no other training / coaching / leadership development I’ve ever tried … they install a repeatable system, they don’t just run a program.”

Greg Root, VP Customer Operations & Service Delivery
MTS Allstream

“Thank you for your efforts and genuine care for sharing best practices within the contact centre industry. Your passion, knowledge, insight and enthusiasm were part of making our last industry meeting a hit!!”

Sangeeta Bhatnagar, Chair
GTACC

“We witnessed real success stories from your coaching program. We saw a significant and positive trend reversal in AHT, we improved our year over year ASA, and we improved to a 98.8% accuracy rate while achieving revenue growth and reducing costs.”

Dean Turchiaro, Director
Field Effectiveness, Ceridian Canada Ltd.

“SwitchGear helped us through a huge change of moving from a face-to-face SMB sales model to an innovative franchise sales model. This design helped us protect core revenues, diversify our revenue stream and dramatically reduce our cost of sales. SwitchGear facilitates change and gets you UN-stuck!”

Stacey Levy, Inside Sales Manager
Bell SMB Sales

“We engaged SwitchGear to work closely with our executive team and managers and the subsequent change in our sales proficiency and membership results was significant. Switchgear provides integrity, added-value solutions and wow results!”

Clive Caldwell, President & Owner
Cambridge Group of Clubs

“SwitchGear got us these year over year results: sales revenues increased over 12%, customer satisfaction scores improved from 55% to 70%, with a 13% improvement in employee SAT. “Their energy level was infectious and they were always ready with unique ideas that engaged us in solution sales.”

Ravi Nayak, Sales Manager
The Loyalty Group, AIR MILES